Privacy Policy

We collect personal information that you provide to us. This is done when you make an enquiry, request a quotation, book a service, make a payment, apply for visa assistance, communicate with our team or otherwise use our services.

Depending on the nature of your interaction with TrueDeal, the information we collect may include:

• Contact information: Your name, email address, mobile number, residential or correspondence address & emergency contact details.
• Identity information: Date of birth, nationality, gender, passport details, government-issued identification & other information required for travel or visa processing.
• Travel information: Destinations, travel dates, number of travellers, flight preferences, hotel preferences, selected packages, sightseeing, transfers & special travel requirements.
• Booking and transaction information: Booking history, invoices, payment status, cancellation or refund details and related transaction references.
• Travel documentation: Passport copies, visa documents, photographs and other supporting documents where required for the service requested.
• Special requirements: Dietary, accessibility, medical or other information voluntarily provided where necessary to facilitate particular travel arrangements.

For group bookings, we may also receive information relating to your co-travellers. If you provide personal information belonging to another person, you should ensure that you are authorised to share that information with us and, where required, that the relevant person has been informed.

We collect information only to the extent reasonably necessary for the services we provide or for other purposes described in this Policy.

When you visit our Website, certain technical information may be collected automatically. This may include your IP address, browser type, operating system, device information, referring URL, pages visited, date and time of access, session information and other information relating to how you interact with the Website.

We may use this information to understand Website usage, identify technical issues, improve Website performance, maintain security and analyse how visitors interact with our services.

We may also use cookies, pixels, tags and similar technologies for analytics, functionality and marketing purposes. More information about these technologies is provided in the Cookies section of this Policy.

Your personal data may be collected through different channels depending on how you interact with TrueDeal. These may include:

• Our Website, enquiry forms and booking forms
• Telephone calls and conversations with our representatives
• Email and WhatsApp communications
• In-person interactions with our authorised representatives
• Visa application and document submission processes
• Payments and booking transactions
• Surveys, reviews, promotions and marketing campaigns

We may also receive relevant information from multiple parties. These include airlines, hotels, visa processing providers, insurance companies, destination management companies & other travel partners. This happens when such information is necessary to complete a booking or provide a service requested by you.

We may receive information from third-party platforms where you voluntarily interact with TrueDeal or submit an enquiry through such platforms. Where this occurs, the processing of your information may also be subject to the privacy policy of the relevant third-party platform.

The primary purpose of collecting your personal data is to provide & manage the travel services you request. Depending on your interaction with us, we may use your information for:

• Processing enquiries, quotations and bookings
• Arranging flights, hotels, transfers, sightseeing, cruises and other travel services
• Processing visa applications and related documentation
• Arranging travel insurance and other requested services
• Sending booking confirmations, travel documents and important service updates
• Meeting tax, accounting, regulatory and legal requirements
• Preventing fraud, misuse and unauthorised transactions
• Improving our Website, services and customer experience
• Conducting internal analytics and developing new travel products or services

We may also use your information to communicate with you about changes to your booking, payment reminders, travel disruptions, cancellations, documentation requirements or other matters that are necessary for delivering the services you have requested.

Where permitted by law, we may aggregate or anonymise personal information for analytical purposes. This includes understanding travel trends, improving our offerings & conducting internal research. Properly anonymised information that can no longer reasonably identify an individual will not be treated as personal data.

With your consent - or where otherwise permitted under applicable law, we may contact you directly. This could be for travel offers, holiday packages, destination recommendations, special departures, promotional campaigns, newsletters & other services that may be relevant to your interests.

These communications may be sent through email, telephone, SMS, WhatsApp or other communication channels.

You can opt out of promotional communications at any time. This can be done using the unsubscribe option included in an email or by contacting us. Choosing not to receive marketing communications will not affect essential communications. These are the ones relating to an existing booking, payment, visa application, cancellation, refund or other service you have requested.

Our Website may use cookies, pixels, tags and similar technologies to provide essential functionality, remember preferences, understand Website traffic and measure the performance of our marketing activities.

Cookies may help us maintain user sessions, improve Website performance, understand which pages are visited and identify general usage patterns. Certain third-party technologies may also be used for analytics, advertising or campaign measurement.

Travel services often require coordination between multiple service providers. We may therefore share relevant personal information with third parties where such sharing is reasonably necessary to provide the service you have requested.

Depending on your booking, destination and selected services, these third parties may include:

• Airlines and airline service providers
• Hotels and accommodation providers
• Cruise operators and tour operators
• Transport and transfer providers
• Local guides and destination management companies
• Visa consultants, embassies, consulates and relevant authorities
• Travel insurance providers
• Payment gateways, banks and financial service providers
• Technology, hosting, CRM and communication providers
• Analytics and marketing service providers
• Professional advisers, auditors and consultants

If you book an international trip, your personal information may need to be transferred to or accessed by service providers located outside India.

For example, information may need to be provided to an overseas hotel, airline, destination management company, visa processing provider, insurer, local operator or relevant government or immigration authority.

Such transfers are made where reasonably necessary. They are done to provide the services you request or to comply with applicable legal requirements. Where additional safeguards are required by applicable data protection laws, we will take reasonable steps to implement those safeguards.

For customers located in jurisdictions with additional privacy protections - including where the General Data Protection Regulation ("GDPR") applies - we will process personal data in accordance with applicable requirements to the extent relevant to our services.

Payments made for our services may be processed through banks, payment gateways, UPI providers or other authorised financial service providers.

TrueDeal may receive transaction-related information such as payment status, transaction reference, invoice information and other details required for reconciliation and accounting. Your complete payment credentials, such as card information, may be collected and processed directly by the relevant payment provider rather than being stored by TrueDeal.

Customers should use only the official payment channels communicated by TrueDeal when making payments.

We retain personal data only for as long as necessary for the purposes for which it was collected. This includes providing travel services, maintaining transaction records, handling customer support, meeting accounting & legal obligations, resolving disputes, preventing fraud & protecting our rights.

The appropriate retention period may vary. It depends on the nature of the information & the purpose for which it was collected. Information relating to completed bookings may be retained where necessary for statutory, accounting, tax, audit or legal purposes.

TrueDeal takes reasonable technical & organisational measures to protect personal information. It is safeguarded against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include access restrictions, password-protected systems, role-based access, secure authentication, monitoring, appropriate encryption or equivalent safeguards, internal confidentiality requirements & other security controls.

Access to personal information is limited to employees, representatives and service providers. These entities require such information for legitimate business or service-related purposes.

Subject to applicable law, you may have certain rights in relation to your personal data. These may include:

• Right to access: You may request information about the personal data we hold or process about you.
• Right to correction: You may request correction of inaccurate or incomplete personal information.
• Right to deletion: You may request deletion of personal information where such deletion is legally permitted.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent.
• Right to opt out of marketing: You may choose not to receive promotional communications from us.
• Right to grievance redressal: You may raise a concern or complaint regarding how your personal data is being handled.

Requests may be subject to reasonable identity verification. We may also retain or continue processing certain information where required by law, necessary to provide a service you have requested, or required to establish, exercise or defend legal claims.

To exercise a privacy right or raise a concern, please contact us using the details provided under the "Contact and Grievance Redressal" section of this Policy.

Our services may involve families and travellers below the age of 18. Where information relating to a minor is required to make a booking or provide a travel service, such information should be provided by or with the involvement of a parent or lawful guardian, as required by applicable law.

We collect information relating to minors only to the extent reasonably necessary. This could be to arrange travel, complete bookings, comply with travel requirements or fulfil legal obligations.

If you think that a minor has provided personal information to us without appropriate authorisation, feel free to contact us.

During trips, events or other interactions, photographs or videos may be captured by TrueDeal, its representatives or authorised partners.

Where customers voluntarily provide photographs, videos, reviews or testimonials to us for publication or promotional purposes, we may use that content for the purpose for which it was provided. This is subject to applicable law and any permissions associated with the content.

If you have concerns about the use of an identifiable photograph, video, review or testimonial, you may contact us and request that the matter be reviewed.

Our Website may contain links to websites or platforms operated by third parties. These include airlines, hotels, payment providers & other travel partners.

These websites operate independently from TrueDeal. They may have their own privacy policies & terms. TrueDeal is not responsible for the privacy practices, security or content of third-party websites.

You are responsible for ensuring that the information & documents you provide to us are accurate & up to date.

This is particularly important for travel and visa services. This is where incorrect information - such as a name, passport number, date of birth or travel date - may result in delays. It can also cause additional charges, rejection, cancellation or other consequences imposed by the relevant service provider or authority.

TrueDeal processes personal data in accordance with applicable laws & regulations. These are the ones governing privacy, data protection, travel services, taxation & other areas relevant to our business.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Where processing is necessary to provide a service, comply with a legal obligation, protect our legitimate interests or fulfil another lawful purpose, we may continue processing the relevant information to the extent permitted by law.

We may also maintain records and process information where necessary to comply with applicable accounting, taxation, regulatory, immigration, travel or other legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, security measures or applicable laws.

Any updated version will be published on our Website with the revised "Last Updated" date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Policy periodically so that you remain informed about how we handle personal data.

If you have any questions, concerns, privacy requests or grievances regarding the collection or processing of your personal data, please contact us.

When submitting a privacy request, please provide sufficient information for us to understand and process your request. We may request reasonable information to verify your identity before acting on certain requests.

We will review and respond to privacy-related requests in accordance with applicable law.

For general enquiries, bookings and travel assistance, you can contact TrueDeal through the contact information published on our Website.

Website: https://truedeal4u.com/
Phone: +91-9918461846

For privacy-related matters, please use the privacy or grievance contact details specified above.

By continuing to use our Website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and the practices described in it, subject to your rights and choices under applicable law.